Refund Policy

ClientRadar is sold as a recurring subscription. Because the service is delivered immediately and usage begins as soon as you sign in, paid subscription fees are generally non-refundable once the current billing period has started.

You can cancel your subscription at any time from your billing portal. Cancellation prevents future charges and takes effect at the end of your current billing period — you keep access to your paid features until then.

We understand mistakes happen. We will review refund requests in good faith for:

• Accidental duplicate charges from our billing system.
• Charges made after a confirmed cancellation.
• Technical payment errors that resulted in an incorrect amount.
• Unauthorised charges resulting from a verified account compromise.

Please contact us within 14 days of the charge appearing on your statement and include the transaction reference so we can investigate quickly.

If you upgraded to a paid plan but have made minimal use of the service within your first billing period (for example, fewer than a handful of searches and no exports), reach out and we will review your request on a case-by-case basis. We try to be reasonable.

You can upgrade or downgrade your plan at any time. Upgrades take effect immediately and are prorated where supported by our payment provider. Downgrades take effect at the end of the current billing period. We do not issue refunds for unused portions of a higher plan after a downgrade.

Refunds will generally not be granted where:

• The subscription has been actively used during the billing period.
• The account has exceeded fair-use thresholds or shown signs of automated abuse.
• The account has been suspended or terminated for violating our Terms of Service.
• The request is made more than 30 days after the original charge.
• The dissatisfaction is based on outcomes outside our control (for example, how many businesses respond to your outreach).

Approved refunds are returned to the original payment method used for the purchase. Depending on your bank or card issuer, it can take 5–10 business days for the funds to appear on your statement. We are unable to redirect refunds to a different payment method.

Free trials, promotional credits, and discounted plans are non-refundable. Cancelling during a free trial simply prevents the first paid charge.

Nothing in this Refund Policy limits any consumer rights you may have under the laws of your country that cannot be waived by contract.

To request a refund, email hello@clientradar.app from the address associated with your account and include:

• The transaction date and amount.
• The plan you were subscribed to.
• A short description of why you are requesting the refund.

We aim to respond to all refund requests within 3 business days.