Privacy Policy

Last updated: 5/30/2026

1. Introduction

ClientRadar (“ClientRadar”, “we”, “us”, or “our”) operates a business discovery and web-presence analysis platform that helps freelancers and agencies identify local businesses that may benefit from their services. This Privacy Policy explains what personal information we collect when you visit theclientradar.com or use the ClientRadar application, how we use it, who we share it with, and what rights you have.

By using ClientRadar you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the service.

2. Information we collect

2.1 Account information

When you create an account we collect your name, email address, and an encrypted password. You may optionally provide additional profile details such as a company name or avatar.

2.2 Search activity

We log the keywords, locations, and filters you submit to the search engine, along with timestamps. This allows us to display your search history, prevent abuse, and improve discovery quality.

2.3 Saved leads & CRM data

Any business records you save to your pipeline, together with tags, notes, status changes, reminders, and outreach drafts you create, are stored against your account so you can return to them later.

2.4 Usage metrics

We record aggregate usage signals such as the number of searches, exports, and messages drafted, in order to enforce plan limits and understand product usage.

2.5 Subscription & billing status

When you subscribe to a paid plan, our payment provider processes the transaction. We do not see or store full card details. We receive your subscription status, plan tier, customer reference, and renewal date.

2.6 Technical data

Standard server logs (IP address, user agent, request paths, timestamps) are kept for security, abuse prevention, and debugging.

3. How we use your information

Service delivery: run searches, return results, save leads, generate drafts, and enforce per-plan limits.
Search quality: aggregate, anonymised signals help us improve ranking and reduce repetitive results.
Account functionality: authentication, password resets, session management, and account recovery.
Analytics: understand which features are used and prioritise improvements.
Subscription management: activate the right plan, enforce limits, and send billing-related notices.
Communication: respond to support requests and send important account, security, or service notices.
Compliance & safety: detect, investigate, and prevent fraud, abuse, or violations of our Terms.

We do not sell your personal data to third parties.

4. Third-party services

We rely on a small number of vetted third-party services to operate ClientRadar. Each provider acts as a processor under our instructions.

Google Maps Platform (Places API): fetches public business listings when you run a search. Your search query and location are sent to Google.
AI providers (e.g. OpenAI, Google Gemini): used to power the in-app drafting assistant. Prompts you submit and the lead context they reference are sent to the relevant AI provider strictly to generate the response. We do not use your prompts to train third-party models.
PayPal (planned billing provider): processes recurring subscription payments. PayPal handles all card and payment data directly.
Cloud hosting & database: account data, search history, and CRM records are stored on managed infrastructure with encryption at rest and in transit.
Email delivery: transactional emails (sign-up, password reset, billing receipts) are sent via a transactional email provider.
Product analytics: privacy-respecting analytics may be used to measure aggregate feature usage. No advertising trackers are used.

5. Cookies and tracking

ClientRadar uses a small number of cookies and similar technologies:

Strictly necessary: session cookies and local storage that keep you signed in and remember your interface preferences.
Security: cookies used for CSRF protection and to detect abusive sessions.
Analytics: aggregate, non-identifying metrics about feature usage.

We do not use third-party advertising or cross-site tracking cookies.

6. Data retention

We retain your account, searches, and saved leads for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are required to retain limited records (for example, invoices) to comply with legal, tax, or accounting obligations.

7. Security

We use industry-standard safeguards including TLS in transit, encryption at rest, hashed passwords, role-based access control, and audit logging. No system is perfectly secure, but we work to protect your data and will notify affected users in the event of a confirmed material breach.

8. Your rights

Depending on where you live, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your account and personal data.
Export your data in a machine-readable format.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at hello@clientradar.app. We will respond within 30 days.

9. International transfers

ClientRadar is operated globally and your data may be processed in countries other than your own. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses to protect your information.

10. Children's privacy

ClientRadar is not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or via an in-product notice. The “Last updated” date at the top of this page always reflects the current version.

12. Contact

For any privacy-related questions or requests, please email hello@clientradar.app.